Sentira Software is well versed in software maintenance and support. Application maintenance and support includes the skills and requirements for supporting application systems, including troubleshooting, modifying, maintaining and enhancing legacy systems. Application maintenance and support also applies to applications running in a production environment.
Services include research, analysis, design, programming, testing, documenting and implementing maintenance changes, correcting software errors, modifying reports and ensuring accurate report runs, making modifications to the applications and documentation, writing ad hoc queries, loading and applying changes to the software language and/or database in which the application is written, providing corrections for production or any changes needed and participation in disaster recovery testing, planning and documentation. Services may need to be available 24/7 or on an on-call basis.